01Who we are and our roles

Tap Expo is provided by Koo·Mar Group, Athens, VAT ID EL066436664 ("Tap Expo", "we"). Contact: [email protected].

The exhibitors who use Tap Expo are the controllers of the data of the visitors and contacts they capture. We act as processor on their behalf, following their instructions.

We are the controller for account and team-member data, billing data and the data of visitors to this website.

02Where this policy applies

This policy applies to the tapexpo.eu website, the app.tapexpo.eu application (web and Android), the forms and games that visitors see, and the messages sent through the service.

03What data we collect

• Contact and visitor data: name, company, email, phone, language, source and time of registration, rating (Hot, Warm, Cold), notes, voice notes and photos, and participation data for games and raffles.
• Consent data: the version of the text shown, the method and the time of consent.
• Account and team data: name, email, role, shifts and the actions of team members.
• Event data: events, expenses, budgets, reports and meetings.
• Billing data: billing details and invoices. Card details are handled by the payment provider and are not stored by us.
• Technical data: logs and device details needed for the security and operation of the service.

04Purposes and legal bases

• Running the service and performing the contract with the exhibitor.
• The visitor's consent, where the exhibitor asks for it for communication or for taking part in games and raffles.
• Security, preventing abuse and improving the service, based on legitimate interest.
• Billing and legal obligations, based on contract and law.

05Consent and communication with visitors

Tap Expo records the visitor's consent every time a contact is saved. The exhibitor is responsible for using texts and purposes that are lawful and for respecting the visitor's choice.

Visitors can withdraw their consent at any time by contacting the exhibitor or us.

06Recipients and providers

We do not sell personal data. We share it only with providers who are necessary to run the service, such as hosting, card payments and sending email, SMS and Viber, and only as far as needed.

Providers are bound by contract to protect the data. On request, we can provide the list of providers.

07Transfers outside the EEA

Where a provider processes data outside the European Economic Area, the appropriate safeguards provided by the GDPR apply, such as standard contractual clauses.

08How long we keep data

Contact data is kept as long as the exhibitor decides and for as long as our relationship with them lasts. After it ends, it is deleted or returned within a reasonable time, unless the law requires it to be kept.

Billing data is kept for as long as tax obligations require.

09Security

We apply appropriate technical and organisational measures: encryption in transit, access by role, device locking with the ability to sign everyone out with one button, and separation of each company's data in its own workspace.

10Your rights

You have the right of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent. For contact data captured by an exhibitor, you can turn to them or to us at [email protected].

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (dpa.gr).

11Cookies and local storage

The tapexpo.eu website does not use advertising cookies. It uses the browser's local storage for basic operation, such as remembering your language choice, and, only if you consent, Google Analytics cookies so we can understand how the website is used.

The application uses local storage on your device for your sign-in and to save contacts when there is no connection, until they sync.

Google Analytics loads only after you accept. Your choice is stored on your device and you can change it at any time from “Cookie settings” at the bottom of the page.

12Minors and automated decisions

The service is not aimed at children. No decisions with legal effect are made solely by automated processing.

13Changes and contact

We may update this policy. The current version is always published on this page. For any question, write to us at [email protected].

01Acceptance

By using Tap Expo you accept these terms. If you do not agree, do not use the service.

02The service

Tap Expo is an application for organising events, before, during and after: forms and visitor registration, QR check-in, meetings, Fun Zone games, automatic follow-up by email, SMS and Viber, a live dashboard, reports, expenses and shifts.

03Accounts and teams

You are responsible for your account credentials and for every action taken through your account and by your team members. Tell us immediately if you suspect unauthorised use.

04Plans, prices and billing

Tap Expo offers a free plan and paid plans per event or per year, as shown on the pricing section. Prices exclude VAT, which is added according to your country and your billing details.

Payment is made by card inside the app and the invoice is issued automatically. SMS and Viber credits count as one credit per message and do not expire.

You can stop using the service at any time. Access continues until the end of the event or period you have paid for.

05Data and personal data

The data you enter remains yours. For visitors' personal data, you are the controller and we are the processor, as described in the Privacy Policy.

You undertake to have a lawful basis and consent for the data you capture and for every message you send through the service.

06Acceptable use

You may not use the service for unlawful purposes, to send unsolicited messages (spam), to breach security or to infringe the rights of third parties. We may suspend accounts that breach the terms.

07Intellectual property

The software, design and content of Tap Expo belong to Koo·Mar Group. No rights are transferred to you other than the right to use the service.

08Availability and liability

We make reasonable efforts to keep the service running without interruption, but we do not guarantee 100% availability. To the extent the law allows, our liability is limited to the amounts you have paid for the service in the last 12 months.

09Termination

You can stop using the service at any time. We may suspend or terminate an account that breaches the terms, telling you where that is possible.

10Governing law

Greek law applies and the courts of Athens have jurisdiction.

11Contact

Koo·Mar Group, Athens, VAT ID EL066436664. Email: [email protected].